For us, service means more than just customer satisfaction. We are committed to a long-term partnership that begins before your machine is delivered.
If you have any questions or difficulties, contact our 24-hour hotline. If you need assistance, you can speak to our technicians, who can connect to your machine via the Apostore Analytics system and guide you through your on-screen menu. It is even possible to lead you through the machine, if a video system is installed. The hotline is able to provide immediate assistance in most of all inquiries.
Hotline: +49 209 94117 77
In order to be with you as quickly as possible for maintenance or necessary repairs, we operate decentralised technical support centres within your vicinity. Our trained technicians have a local spare parts store and are prepared for all immediate operations. Your maintenance and service contract contains much more. You are part of the permanent development of the Apostore storage and retrieval machines. This entails regular updates of the Apostore software. New functions and components can be added. This is how you can be sure that your storage and retrieval machine is always equipped with the latest technology.
For us, customer-centred solutions, functional reliability and optimum utilisation of the storage and retrieval machines are our top priorities. It is important to use the investment in the best possible way and to ensure a perfect integration into everyday’s work processes of the pharmacy. The customers of Apostore form part of a partnership. An important element of the partnership between us and our customers is the Solution Centre. The Solution Centre includes a very practice-oriented and customised support. Prior to installing the machine, our consulting team will contact the customer. A detailed analysis of the different work stages is carried out and initial questions are clarified. For example, ways in which the pharmacy can prepare for the new “employee” in a useful and time-saving manner. What will the daily routine be like? How much time is required for order and list processing as well as stock clearance? What is important for the storage facility to ensure that the machine can be used as quickly as possible? All functions of the machine available to the pharmacy will be discussed. After detailed training, our consultants will guide the work processes further on-site at the machine. A range of different, customised training courses will improve your understanding of the machine, answer any user questions that may arise and review the current procedure in terms of time and efficiency. Discussions with the management and staff of the pharmacy are held in order to review the efficiency and time required for processes and to evaluate jointly which optimisations could be made. Depending on the decision, the new procedure is implemented together with the employees and possibly with the stock management. The customer will be provided with individual, solution-oriented and efficient support. This is particularly important to us.
How may we assist?
+49 209 941 170
Monday–Friday 8 a.m.–6 p.m.
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