The pharmacy of the future

Easy-to-use storage and retrieval machines, high-resolution shop window displays, digital posters, interactive touchscreens, self-service terminals, apps, and 24-hour terminals ... there are many solutions that can improve the daily experience in a pharmacy. But the key is the interaction of the different elements and a smooth integration into the individual processes of the pharmacy.

What will pharmacies be like in the future?

For years, the pharmacy has undergone constant, gradual change. In recent years, the main focus has been on efficient stock management, personnel resources and time savings for the pharmacist, but now new initiatives are driving the pharmacy’s move towards digitalisation. Digital prescriptions, e-commerce also in registered pharmacies, 24-hour and self-service terminals as well as the demanding expectations of a new generation of customers have made the omni-channel business model a reality for pharmacies.

What does digitalisation mean?

What exactly does digitalisation mean for small and medium-sized businesses and particularly for the traditional pharmacy?

The digitalisation of the work environment involves the interlinking individual processes for pharmacies. Already existing processes are mapped digitally or even automated to save process stages. This is why digitalisation is often referred to as a synonym for automation.

By interlinking the workflow, resources are used in an optimal way and data is immediately available to all employees. Daily tasks such as expiration date maintenance, stock differences or handling returns are simplified. The much higher storage capacity and digital posters save space and consequently rental costs.

Customer journey through your pharmacy

The KNAPP subsidiaries Apostore GmbH and adcommander GmbH are changing and integrate the online world and the traditional pharmacy. The sophisticated end-to-end solutions by both companies offer advantages that make everyday life and work considerably easier. The automated dispensing machines by Apostore with their user-friendly software dash! will continue to be the heart of the pharmacy of the future. High-resolution shop window displays, digital posters in the pharmacy and self-service terminals by adcommander create a perfect customer journey through the pharmacy of the future. Waiting times are reduced by interactive touchscreens and give customers the opportunity to independently obtain detailed information about the products at their own convenience. Apps providing information about new products and collecting medication ordered will attract customers and create long-term customer loyalty for pharmacies. A 24-hour terminal allows OTC products or ordered medication to be dispensed around the clock, replacing courier services. Integrated and smooth processes create new value for pharmacists and customers.

More know-how from one source

Mechanical engineering and hardware will play a key role in the future. The machine must keep up with the requirements of the software. Apostore and adcommander's technology, including the service network, delivers the quality required for the future. It is important to realise that digital transformation is never triggered by technology, it is always about solving a problem or providing a new approach to customers. The customer-focused solution is always the starting point for the future pharmacy.